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Increasing Trust in Difficult Situations

  • January 10, 2022
  • 11:00 AM - 12:00 PM
  • Group ILive


  • Discounted registration for members of the Austin Chapter
  • This type of registration is only available for students who are current members of the Austin Chapter of the ACFE.

Increasing Trust in Difficult Situations

Pamela Barnum, Trust Strategist & Body Language Expert, JD, MPA.

01/10/2022 (11:00 AM - 12:00 PM)

1 CPE Credit


Studies show that the higher the level of trust, the more successful the outcome. Nonverbal communication is a significant data source used to make decisions around trust. However, the pandemic has significantly altered how we communicate during meetings and interviews: Masks, social distancing, and ever-changing mandates add additional layers of complexity. To ensure that we continue to increase trust during difficult situations it is imperative that we master nonverbal communication skills. Pamela Barnum will walk us through being better communicators in difficult situations.

Learning Objectives:

After completing this session, participants will be able to:

  • Accurately decode others’ nonverbal cues (body language) in a constantly changing post-pandemic workplace.
  • Behave in a way that communicates trust. Ensuring our nonverbal communication displays confidence and empathy, making people feel validated and understood in difficult circumstances.
  • Create an environment that fosters authenticity and trust, thereby stimulating a high level of confidence in the people we work with and interview.


Pamela Barnum, Trust Strategist & Body Language Expert, JD, MPA. Barnum is a former undercover Police Office and Federal Prosecuting Attorney. She has been coaching and consulting on sales and trust-building since 2012. Prior to that Barnum spent over 20 years working in the criminal justice system, first as an undercover police office in the drug enforcement section and later as a prosecuting attorney. Her TEDx Talk, “What Drug Dealers Taught Me About Trust”, was viewed more than 200,000 times in the first six months.

Other information:

Recommended CPE Credit & Field of Study: 1 CPE hour and Communication and Marketing.

Prerequisites: None

Program Level: Basic

Advance Preparation: None

Refund, Cancellation & No-Show Policy: Refunds of fees paid for internet-based sessions may be provided only if registrant contacts Austin ACFE within 24 hours of the start time of the session & documents an emergency or similar event that prevented participation. For in-person events, registration cancellations and refund request must be made by contacting Austin ACFE within 5 calendar days from the start time of the session.  Cancellations received less than 5 days prior to events will not be refunded except for exigent circumstances.  Contact must be made via email to:

In the event a registrant does not show up to an event, the registration cost will be forfeited. If payment at the door was the selected method, the registrant will be billed for the full cost of the event. The Austin ACFE reserves the right to bar from future events registrants who routinely register and fail to pay and/or attend the event.

For events provided by the Austin chapter at no cost to registrants, there will be no refunds.

Complaint Resolution Policy:  Any concerns or complaints about registration for an event must be made within 14 calendar days of the event (with the event date counting as day 1) in writing to:  

NASBA Registry: The Austin Area chapter of the Association of Certified Fraud Examiners is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Non-profit Status:  The Austin Area Chapter of The Association of Certified Fraud Examiners is a non-profit organization formed in the State of Texas and registered as a 501 (C) (6) organization with the IRS.

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Austin Area Chapter of the ACFE

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